Meet The Indium Team

Get to know the team that has 200+ years of insurance experience and is elevating independent agents to next level success. 

Executive Team

Kat Ternes
Katherine
Ternes

Chief Executive
Officer

Meet Kat Ternes

Daily Role: I help solve the weirdest problems our team and members have, and guide the company forward to better serve our industry. 

Home Base: Columbus, Ohio

Favorite Weekend Activities:  

  • Spring - playing with flowers in my Victorian garden
  • Summer - updating our 70s old cabin
  • Fall - going to Buckeye Football games
  • Winter - curled up with a good book 

Bucket List Item: Visiting every National Park! 

Favorite Book: Contagious by Jonah Berger

Favorite Podcast: The Dollop, Artists - First Aid Kit & Stevie Nicks

Favorite TV Show: Shark Tank

Meet Kat
Linkedin
Professional Portrait by Robb McCormick Photography
Mindy
Richardson

Head of
Operations

Meet Mindy Richardson

Daily Role: Manage and handle the daily business operations of the company, working closely with department heads to support the day-to-day activity of employees. 

Expertise I bring to Indium: I have over 20 years of experience in the insurance industry, consisting of sales and service, training facilitation and instructional design, process improvement, and leading teams. I have been with Indium for 7 years and have held three other roles previously within the company. A combination of business acumen and operational development shaped me into a resourceful, creative problem-solver adept at team building and strategic partnerships.

Home Base: Charleston, SC

Favorite Weekend Activities:  You can find me at the beach year-round with my family and dog. The off-season is the best because few tourists! Weekends usually consist of workouts, walks, activities with my daughter, church, and if I can squeeze it in between house chores, some reading.

Bucket List Item: Visit all 7 continents (only 5 more to go!), go on a safari in Africa, see the pyramids in Egypt and visit Petra, Jordan, witness the Northern lights in Iceland or Norway, be a published author, cage dive with sharks.

Favorite Book: Outlander Series

Favorite TV Show: Outlander on Starz

Meet Mindy
Linkedin
Professional Portrait by Robb McCormick Photography
Kim
Jones

Head of
Insurance

Meet Kim Jones

Daily Role: I lead our Indium Insurance Team by providing our agency partners access to insurance solutions while they maintain the highest level of service standards.

Expertise I Bring to Indium: Thirty-one years of combined experience on the carrier and agency side of the insurance industry.

Home Base: Central Ohio

Favorite Weekend Activities: I spend my weekends playing pickleball, kayaking, paddle boarding and hiking.

Bucket List Item: See the Northern Lights

Favorite Show: Anything to do with True Crime 

Meet Kim
Linkedin
Caleb Cramer
Caleb
Cramer

Head of
Membership

Meet Caleb Cramer

Daily Role: I exist to make a members' experience with Indium increasingly valuable.

Expertise I Bring to Indium: I see agency challenges as a slightly nuanced revenue puzzle. I've helped over 70 sales orgs at different stages find their way to profitably wowing their ideal customers. I've also spent years solving unique tech problems with independent agents. The overlap is where I excel.

Home Base: Powellaware, OH

Favorite Weekend Activities: Staying youngish by way of keeping up with our 3 kiddos

Bucket List Item: Playing golf at St Andrews

Favorite TV show: Succession

Favorite Book: Greenlights

Favorite Podcast: All In Podcast

Meet Caleb
Linkedin
KATLYN BLOG PIC
Katlyn
Eggar

Head of Learning & Development

Meet Katlyn Eggar

Daily Role: Head of the AmplifyU learning program that delivers training and resources to agency owners and their teams

Expertise I Bring to Indium: 10 Years of previous agency ownership experience, Sales Mastery training, and experience creating programs that facilitate training virtually, in the classroom, and at events

Home Base: Mckinney, Texas

Favorite Weekend Activities: We are foodies who love the outdoors! On weekend you can find me making sushi or hot pot with the kids and getting quality time outdoors swimming, hiking, biking, or kayaking!

Bucket List Item: Traveling with the kids by boat to amazing places they haven't seen yet. 

Favorite Podcast: Currently loving the Mel Robbins podcast! It's filled with relatable and research backed tips to motivate yourself and create a better life! 

Meet Katlyn
Linkedin

Membership Team

Steve Mohr
Steven Mohr

Director of Agency
Growth Strategies

Meet Steven Mohr

Daily Role: I help agencies optimize their processes, technology, and ultimately their growth and profitability.

Expertise I Bring to Indium: I help agencies optimize their processes, technology, and ultimately their growth and profitability. 

Home Base: Port Saint Lucie, FL

Favorite Weekend Activities: Golf and family

Bucket List Item: Golf at St. Andrews, Pebble Beach, and Bandon Dunes and travel to Greece, Brazil, and Spain

Favorite TV show: Ted Lasso 

Favorite Podcast: Agency Intelligence  

Favorite Artist: Dave Matthews

Meet Steven
Linkedin
Lindsay Wallace
Lindsay Wallace

Member Engagement &
Marketing Manager

Meet Lindsay Wallace

Daily Role: I help facilitate our communications with the membership and the community aspect of our network. 

Expertise I Bring to Indium: I have a love for the independent insurance industry and enjoy helping make it a better place. I've never been licensed or have worked in an agency, so I make it a point to learn from agents at any change I can. One way I do this is by co-hosting a weekly podcast where I interview the people who are in the trenches doing the work called Insurance Refocused. 

Home Base: Charleston, SC

Favorite Weekend Activities: Reading, playing pickle ball, hanging out on the beach and cooking

Bucket List Item: Seeing the Northern Lights & become a published author

Favorite TV Show: Gilmore Girls & Yellowstone

Artist: Taylor Swift & Thomas Rhett

 

Meet Lindsay
Linkedin

Agency Team

Professional Portrait by Robb McCormick Photography
Kelli
Sperling

Personal Solutions Advocate II

Meet Kelli Sperling

Daily Role: Personal and Commercial Insurance Solutions

Expertise I Bring to Indium: 27 years of insurance experience in both property and casualty.  5 years' experience with Indium in various roles

Home Base: Denver, Colorado

Favorite Weekend Activities: I spend my weekends with my family and whenever I can, I get to the mountains for hiking and relaxing. 

Bucket List Item: Traveling to Australia, Italy, cruising Alaska and seeing the Northern Lights

Favorite TV Show: Yellowstone is my new favorite TV show, and I have seen all 10 seasons of Friends probably 10 times at least

Meet Kelli
Linkedin
Professional Portrait by Robb McCormick Photography
Tricia Lambert

Commercial Solutions Advocate II

Meet Tricia Lambert

Daily Role: I am responsible for helping our agency partners with all things commercial lines.

Expertise I Bring to Indium: 20 years of having my P&C license and most of those years working with a national carrier for P&C/Professional lines.   Customer service should be a number one priority for all businesses and I am here to help any way I can.

Home Base: Hilliard, OH

Favorite Weekend Activities: Much of my weekend revolves around family, including 2 teenagers.  This means lots of time being an unpaid Uber. Volleyball, work, friends, band, shopping, etc. I also enjoy spending time, every Sunday, volunteering at a local humane society.

Bucket List Item: Long trip to the UK, Iceland (Northern Lights) and spend way more time in the Western U.S.

Favorite Book: Wuthering Heights 

Favorite Artist Ever: George Michael Current: Think I may one of the oldest Swifties around 🙂 

T.V. Show: Schitt's Creek

Meet Tricia
Linkedin
Professional Portrait by Robb McCormick Photography
Stefan
DiCrosta

Commercial Solutions Advocate II

Meet Stefan DiCrosta

Daily Role: Commercial Lines Solutions Advocate

Expertise I Bring to Indium: Expertise with various carrier's appetites and products and facilitating the insurance buying process.

Home Base: Boston, MA

Favorite Weekend Activities: Lots of hiking with the dog, fishing, and finding new local breweries. 

Bucket List Item: See all of the US National Parks

T.V. Show: Ted Lasso

Meet Stefan
Linkedin
Professional Portrait by Robb McCormick Photography
Nick Batterbee

Commercial Solutions Advocate

Meet Nick Batterbee

Daily Role: Main point of contact for assigned agency partners for all new business submissions and market questions. 

Expertise I Bring to Indium: Insurance has been my career since graduated college in 2017. I have been in both personal and commercial lines since that time. In collaboration with our carrier partners I will strive to grow your agency as much as possible!

Home Base: Lafayette IN

Favorite Weekend Activities: Relaxing with my wife.

Bucket List Item: Going to as many World Cup games as possible in 2026 when it is here!

Favorite Book: The Way of Kings, by Brandon Sanderson. 

Favorite Podcast: CrimeJunkie

Favorite Artist: Arctic Monkeys

Favorite TV Show: Attack on Titan

Meet Nick
Linkedin
Professional Portrait by Robb McCormick Photography
Marlee
Strah

Medicare Solutions Advocate

Meet Marlee Strah

Daily Role: I'll be on the Medicare team and helping our agents' clients get the best coverages for their needs!

Expertise I Bring to Indium: I worked for 3 years with underwriting and 2 years at an agency prior to Indium. This allows me to think of how both sides work and what information they will need!

Home Base: Columbus, OH

Favorite Weekend Activities: I'm normally just at home with my husband and 4 year old daughter. This means a lot of dressing up, making cookies, reading books, and watching princess movies!

Bucket List Item: To scuba dive the Great Barrier Reef

Favorite Book: any book by Shari Lapena, Shutter Island (book more than the movie), and anything that with an unreliable narrator

Meet Marlee
Linkedin

Operations Team

Professional Portrait by Robb McCormick Photography
Rose
Murray

Accounting
Manager

Meet Rose Murray

 

Meet Rose
Linkedin
Paul Tippers
Paul
Tippets

Carrier Relations
Specialist

Meet Paul Tippets

Daily Role: I work closely with insurance carriers to ensure that products and services meet the needs of our Agency Members, and align with our carrier partners' goals. My role involves negotiating contracts, managing day-to-day interactions, and identifying new opportunities for collaboration.

Expertise I Bring to Indium: Seasoned professional with over 25 years of experience in both the real estate and insurance industry.

Home Base: Henderson, Nevada

Favorite Weekend Activities: Spending time with family, enjoy outdoor activities, date night, and relaxing by the pool.

Bucket List Item: Visiting Australia, Tokyo, and Italy. Scuba Dive with the Turtles in Palau and the Maldives.

Meet Paul
Linkedin
Professional Portrait by Robb McCormick Photography
Jodi
Ingram

Operations Project
Coordinator

Meet Jodi Ingram

Daily Role: Other than the insurance side making sure our agency partners and carriers have what they need to do business with Indium.

Expertise I Bring to Indium: 17 years knowledge of what our agency partners and carriers need to do business with Indium.  I work behind the scenes in the operations department on making updates for our agency partners, reporting, licensing, and carrier updates. 

Home Base: Newark, OH

Favorite Weekend Activities: With our adult boys and family making memories.

Bucket List Item: Hawaii & Alaskan Cruise

Favorite Artists: Lynyrd Skynyrd

Meet Jodi
Allison Woodruff
Allison
Woodruff

Operations
Analyst

Meet Allyson Woodruff

Daily Role: I am responsible for analyzing and improving organizational processes to increase efficiency and productivity

Expertise I Bring to Indium: I have 10 years of experience in the insurance industry with a focus on organizational and people operations

Home Base: Austin, TX

Favorite Weekend Activities: Anything outside! I love to hike, be on the water, yoga, play piano and sing, garden, farmers markets, local music/arts events, etc. 

Bucket List Item: Wine tasting in Nappa & France, Mardis Gras in New Orleans, hike in the Grand Canyon, see the northern lights, attend the Monaco Grand Prix and a hot air balloon festival in Albuquerque, NM! Top countries to visit: New Zealand, Switzerland, Japan, Spain, Norway

Favorite Book: The Art of Happiness, The Power of Now, The Tools

Favorite Artists: Adele, Tame Impala, Kendrick Lamar, Sarah Vaughan, H.E.R.

Favorite TV Shows: Mad Men, Breaking Bad, Curb Your Enthusiasm, Fleabag

Meet Allison
Linkedin

Learning & Development Team

Brooke Flanagan
Brooke
Flanagan

Agency
Trainer

Meet Brooke Flanagan

Daily Role: Creating training and professional development opportunities. 

Home Base: Stafford, VA 

Favorite Weekend Activities: DIY'ing, Refinishing furniture, Planting plants, Watching Spots, Having my favorite Tequlia (Clasa Azuel), Hanging out with friends and taking naps!

Bucket List Item: To go to Germany!

Favorite Book : You Are a Badass: How to Stop Doubting Your Greatness and Start Living an Awesome Life

Favorite Podcast: 2 Bears 1 Cave

Favorite TV Show: Blacklist

Meet Brooke
Linkedin

Ready to take your agency to the next level?

Schedule a no-cost call with our team to see how Indium fits into your agency’s future success.

We’d love to chat with you and see how we may fit into your current and future growth goals. To get the process started, complete the form to the right and a member of our team will reach out as soon as possible. We look forward to meeting you!

Let’s talk