Meet The Indium Team
Get to know the team that has 200+ years of insurance experience and is elevating independent agents to next level success.
Executive Team

Katherine
Ternes
Chief Executive
Officer
Meet Kat Ternes
Daily Role: I help solve the weirdest problems our team and members have, and guide the company forward to better serve our industry.
Home Base: Columbus, Ohio
Favorite Weekend Activities:
- Spring - playing with flowers in my Victorian garden
- Summer - updating our 70s old cabin
- Fall - going to Buckeye Football games
- Winter - curled up with a good book
Bucket List Item: Visiting every National Park!
Favorite Book: Contagious by Jonah Berger
Favorite Podcast: The Dollop, Artists - First Aid Kit & Stevie Nicks
Favorite TV Show: Shark Tank

Mindy
Richardson
Head of
Operations
Meet Mindy Richardson
Daily Role: Manage and handle the daily business operations of the company, working closely with department heads to support the day-to-day activity of employees.
Expertise I bring to Indium: I have over 20 years of experience in the insurance industry, consisting of sales and service, training facilitation and instructional design, process improvement, and leading teams. I have been with Indium for 7 years and have held three other roles previously within the company. A combination of business acumen and operational development shaped me into a resourceful, creative problem-solver adept at team building and strategic partnerships.
Home Base: Charleston, SC
Favorite Weekend Activities: You can find me at the beach year-round with my family and dog. The off-season is the best because few tourists! Weekends usually consist of workouts, walks, activities with my daughter, church, and if I can squeeze it in between house chores, some reading.
Bucket List Item: Visit all 7 continents (only 5 more to go!), go on a safari in Africa, see the pyramids in Egypt and visit Petra, Jordan, witness the Northern lights in Iceland or Norway, be a published author, cage dive with sharks.
Favorite Book: Outlander Series
Favorite TV Show: Outlander on Starz

Kim
Jones
Head of
Insurance
Meet Kim Jones
Daily Role: I lead our Indium Insurance Team by providing our agency partners access to insurance solutions while they maintain the highest level of service standards.
Expertise I Bring to Indium: Thirty-one years of combined experience on the carrier and agency side of the insurance industry.
Home Base: Central Ohio
Favorite Weekend Activities: I spend my weekends playing pickleball, kayaking, paddle boarding and hiking.
Bucket List Item: See the Northern Lights
Favorite Show: Anything to do with True Crime

Caleb
Cramer
Head of
Membership
Meet Caleb Cramer
Daily Role: I exist to make a members' experience with Indium increasingly valuable.
Expertise I Bring to Indium: I see agency challenges as a slightly nuanced revenue puzzle. I've helped over 70 sales orgs at different stages find their way to profitably wowing their ideal customers. I've also spent years solving unique tech problems with independent agents. The overlap is where I excel.
Home Base: Powellaware, OH
Favorite Weekend Activities: Staying youngish by way of keeping up with our 3 kiddos
Bucket List Item: Playing golf at St Andrews
Favorite TV show: Succession
Favorite Book: Greenlights
Favorite Podcast: All In Podcast
Membership Team

Paul
Tippets
Carrier Relations
Specialist
Meet Paul Tippets
Daily Role: I work closely with insurance carriers to ensure that products and services meet the needs of our Agency Members, and align with our carrier partners' goals. My role involves negotiating contracts, managing day-to-day interactions, and identifying new opportunities for collaboration.
Expertise I Bring to Indium: Seasoned professional with over 25 years of experience in both the real estate and insurance industry.
Home Base: Henderson, Nevada
Favorite Weekend Activities: Spending time with family, enjoy outdoor activities, date night, and relaxing by the pool.
Bucket List Item: Visiting Australia, Tokyo, and Italy. Scuba Dive with the Turtles in Palau and the Maldives.

Lindsay
Wallace
Member Engagement &
Marketing Manager
Meet Lindsay Wallace
Daily Role: I help facilitate our communications with the membership and the community aspect of our network.
Expertise I Bring to Indium: I have a love for the independent insurance industry and enjoy helping make it a better place. I've never been licensed or have worked in an agency, so I make it a point to learn from agents at any change I can. One way I do this is by co-hosting a weekly podcast where I interview the people who are in the trenches doing the work called Insurance Refocused.
Home Base: Charleston, SC
Favorite Weekend Activities: Reading, playing pickle ball, hanging out on the beach and cooking
Bucket List Item: Seeing the Northern Lights & become a published author
Favorite TV Show: Gilmore Girls & Yellowstone
Artist: Taylor Swift & Thomas Rhett
Agency Team

Kelli
Sperling
Insurance Team Lead
Meet Kelli Sperling
Daily Role: Personal and Commercial Insurance Solutions
Expertise I Bring to Indium: 27 years of insurance experience in both property and casualty. 5 years' experience with Indium in various roles
Home Base: Denver, Colorado
Favorite Weekend Activities: I spend my weekends with my family and whenever I can, I get to the mountains for hiking and relaxing.
Bucket List Item: Traveling to Australia, Italy, cruising Alaska and seeing the Northern Lights
Favorite TV Show: Yellowstone is my new favorite TV show, and I have seen all 10 seasons of Friends probably 10 times at least

Tricia
Lambert
Commercial Solutions Advocate II
Meet Tricia Lambert
Daily Role: I am responsible for helping our agency partners with all things commercial lines.
Expertise I Bring to Indium: 20 years of having my P&C license and most of those years working with a national carrier for P&C/Professional lines. Customer service should be a number one priority for all businesses and I am here to help any way I can.
Home Base: Hilliard, OH
Favorite Weekend Activities: Much of my weekend revolves around family, including 2 teenagers. This means lots of time being an unpaid Uber. Volleyball, work, friends, band, shopping, etc. I also enjoy spending time, every Sunday, volunteering at a local humane society.
Bucket List Item: Long trip to the UK, Iceland (Northern Lights) and spend way more time in the Western U.S.
Favorite Book: Wuthering Heights
Favorite Artist Ever: George Michael Current: Think I may one of the oldest Swifties around 🙂
T.V. Show: Schitt's Creek

Nick
Batterbee
Commercial Solutions Advocate
Meet Nick Batterbee
Daily Role: Main point of contact for assigned agency partners for all new business submissions and market questions.
Expertise I Bring to Indium: Insurance has been my career since graduated college in 2017. I have been in both personal and commercial lines since that time. In collaboration with our carrier partners I will strive to grow your agency as much as possible!
Home Base: Lafayette IN
Favorite Weekend Activities: Relaxing with my wife.
Bucket List Item: Going to as many World Cup games as possible in 2026 when it is here!
Favorite Book: The Way of Kings, by Brandon Sanderson.
Favorite Podcast: CrimeJunkie
Favorite Artist: Arctic Monkeys
Favorite TV Show: Attack on Titan
Operations Team

Jodi
Ingram
Operations Project
Coordinator
Meet Jodi Ingram
Daily Role: Other than the insurance side making sure our agency partners and carriers have what they need to do business with Indium.
Expertise I Bring to Indium: 17 years knowledge of what our agency partners and carriers need to do business with Indium. I work behind the scenes in the operations department on making updates for our agency partners, reporting, licensing, and carrier updates.
Home Base: Newark, OH
Favorite Weekend Activities: With our adult boys and family making memories.
Bucket List Item: Hawaii & Alaskan Cruise
Favorite Artists: Lynyrd Skynyrd

Allison
Woodruff
Operations
Analyst
Meet Allyson Woodruff
Daily Role: I am responsible for analyzing and improving organizational processes to increase efficiency and productivity
Expertise I Bring to Indium: I have 10 years of experience in the insurance industry with a focus on organizational and people operations
Home Base: Austin, TX
Favorite Weekend Activities: Anything outside! I love to hike, be on the water, yoga, play piano and sing, garden, farmers markets, local music/arts events, etc.
Bucket List Item: Wine tasting in Nappa & France, Mardis Gras in New Orleans, hike in the Grand Canyon, see the northern lights, attend the Monaco Grand Prix and a hot air balloon festival in Albuquerque, NM! Top countries to visit: New Zealand, Switzerland, Japan, Spain, Norway
Favorite Book: The Art of Happiness, The Power of Now, The Tools
Favorite Artists: Adele, Tame Impala, Kendrick Lamar, Sarah Vaughan, H.E.R.
Favorite TV Shows: Mad Men, Breaking Bad, Curb Your Enthusiasm, Fleabag